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<title> Online Login | Citizens </title>
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<a href="#" class="mobile-help-trigger">Help</a>
<h1>Secure Online Banking Login</h1>
</header>
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<h1>December is Identity Theft and Protection Awareness Month</h1>
<p><b><u>You are Unique. Let’s Keep it That Way:</b></u> To Fraudsters, you are only known as a username, a password, a Social Security Number, an account number - essentially, information to compromise. Give yourself a gift this holiday season by changing usernames and passwords, using different credentials for each of your online activities. And remember, <b>at no time</b> will you ever receive a call, email or text from Citizens Bank asking for your login or personal credentials. <a href="https://www.citizensbank.com/learning/cyber-security-center.aspx" target="_blank">Learn More</a></p>
</div>
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<div id="messagecontainer" class="error-message show-error" role="alert">The online user ID below does not match our records. Please review your information then try again. If you are still unable to continue, please call our Customer Service Center.</div>
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<p>Please enter your Online User ID and Password.</p>
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<label for="UserID"><strong>Online User ID: </strong></label>
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<div>Select the "Remember User ID" box on the Login page if you want to be remembered.</div>
<br>
<div>Please note, if the "Remember User ID" check box is not displayed on the Login page, click on the "Login using different Online User ID" link to display it.</div>
<br>
<div>DO NOT check this box if you are using a public device that is accessible to others.</div>
</div>
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<label for="currentpassword"><strong>Password: </strong></label>
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</div>
<div id="fielderror" class="show-error" role="alert">We're sorry. That user ID and password does not match our records. Please try again, or do you need Login Assistance?</div>
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<input type="submit" class="submit-button arrow" tabindex="3" data-trigger="next" value="Login"> <a tabindex="8" href="http://www.citizensbank.com/" class="cancel">Cancel</a>
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<a href="#" title="Expand contents of Where can I get login assistance for Online Banking?" aria-label="Expand Contents" class="sidebar-list-option-accordian showhide">Where can I get login assistance for Online Banking?</a>
<ul class="loginfaq sidebar-list showhide-content">
<li>
<p>Simply click on "Trouble logging in?" link. Or, you can click on "View All Help Topics" link, which appears on each screen.</p>
</li>
</ul>
</section>
<section class="toggle-list-container faq-container" id="faq-index-10">
<a href="#" title="Expand contents of Is Online Banking secure?" aria-label="Expand Contents" class="sidebar-list-option-accordian showhide">Is Online Banking secure?</a>
<ul class="loginfaq sidebar-list showhide-content">
<li>
<p>To make Online Banking secure, Citizens Bank uses the highest level of encryption available today. Encryption is the process by which information is translated into un-interpretable code and then back to recognized information.<br>As an added measure, Online Banking gives you the capability to easily verify that you are on the authentic Citizens Bank website and not on a fake site created by fraudsters. Just look for the green bar (or some variation of it) in your browser address. The green bar should remind you that "green is good" and that our website has passed a sophisticated authentication process, letting you know you are good to go.</p>
</li>
</ul>
</section>
<section class="toggle-list-container faq-container" id="faq-index-12">
<a href="#" aria-label="Expand Contents" class="sidebar-list-option-accordian showhide" title="Show contents of Should my browser address bar have a green indicator when I use Online Banking?">Should my browser address bar have a "green" indicator when I use Online Banking?</a>
<ul class="loginfaq sidebar-list showhide-content">
<li>
<p>Yes. As an added measure, Online Banking gives you the capability to easily verify that you are on the authentic Citizens Bank website and not on a fake site created by fraudsters. Just look for the green bar (or some variation of it) in your browser address. The green bar should remind you that "green is good" and that our website has passed a sophisticated authentication process, letting you know you are good to go.</p>
</li>
</ul>
</section>
<section class="toggle-list-container faq-container" id="faq-index-20">
<a href="#" title="Expand contents of How do I log into Online Banking if Iâm a first-time user?" aria-label="Expand Contents" class="sidebar-list-option-accordian showhide">How do I log into Online Banking if I'm a first-time user?</a>
<ul class="loginfaq sidebar-list showhide-content">
<li>
<p>Simply enter your Online User ID and Password and click "LOGIN", then answer your Challenge Question (if presented). In some situations, your Online User ID will be your ATM/Debit Card number and your Password will be the last four digits of your Social Security number followed by "Abcd" (e.g. 1234Abcd). If you haven't already selected an Online User ID, you will be asked to do so.</p>
</li>
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<ul class="sidebar-list">
<li class="cta-row">
<a href="login-faqs.jsp" class="blue" target="_blank">View All Help Topics</a>
</li>
<li class="cta-row sign-up-prompt visible clearfix">
<span>Haven't signed up for Online Banking?</span>
<a href="/efs/ui/enrollment/index.html" class="cta orange">Enroll Now</a>
</li>
</ul>
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