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Secure Online Banking Login

December is Identity Theft and Protection Awareness Month

You are Unique. Let’s Keep it That Way: To Fraudsters, you are only known as a username, a password, a Social Security Number, an account number - essentially, information to compromise. Give yourself a gift this holiday season by changing usernames and passwords, using different credentials for each of your online activities. And remember, at no time will you ever receive a call, email or text from Citizens Bank asking for your login or personal credentials. Learn More

The online user ID below does not match our records. Please review your information then try again. If you are still unable to continue, please call our Customer Service Center.

Please enter your Online User ID and Password.

Select the "Remember User ID" box on the Login page if you want to be remembered.

Please note, if the "Remember User ID" check box is not displayed on the Login page, click on the "Login using different Online User ID" link to display it.

DO NOT check this box if you are using a public device that is accessible to others.
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We're sorry. That user ID and password does not match our records. Please try again, or do you need Login Assistance?
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Need Help?

Where can I get login assistance for Online Banking?

  • Simply click on "Trouble logging in?" link. Or, you can click on "View All Help Topics" link, which appears on each screen.

Is Online Banking secure?

  • To make Online Banking secure, Citizens Bank uses the highest level of encryption available today. Encryption is the process by which information is translated into un-interpretable code and then back to recognized information.
    As an added measure, Online Banking gives you the capability to easily verify that you are on the authentic Citizens Bank website and not on a fake site created by fraudsters. Just look for the green bar (or some variation of it) in your browser address. The green bar should remind you that "green is good" and that our website has passed a sophisticated authentication process, letting you know you are good to go.

Should my browser address bar have a "green" indicator when I use Online Banking?

  • Yes. As an added measure, Online Banking gives you the capability to easily verify that you are on the authentic Citizens Bank website and not on a fake site created by fraudsters. Just look for the green bar (or some variation of it) in your browser address. The green bar should remind you that "green is good" and that our website has passed a sophisticated authentication process, letting you know you are good to go.

How do I log into Online Banking if I'm a first-time user?

  • Simply enter your Online User ID and Password and click "LOGIN", then answer your Challenge Question (if presented). In some situations, your Online User ID will be your ATM/Debit Card number and your Password will be the last four digits of your Social Security number followed by "Abcd" (e.g. 1234Abcd). If you haven't already selected an Online User ID, you will be asked to do so.

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  • Haven't signed up for Online Banking? Enroll Now