Analysed using Microsoft (R) Windows Debugger Version 10.0.17763.132 AMD64 and PCT Analyser V6 (Copyright 2019)
Click on each button to view the relevant information
Firstly, it is worth clarifying that a BSOD is only attributed to Windows, for example, where Windows has a Blue Screen, Linux actually has something known as a System Panic. However, you’ll find Linux is much less prone to them.
Microsoft defines a blue screen very well:
“When Microsoft Windows encounters a condition that compromises safe system operation, the system halts. This condition is called a bug check. It is also commonly referred to as a system crash, a kernel error, a Stop error, or BSOD. A hardware device, its driver, or related software might have caused this error.”
In simple terms – it’s when Windows has detected a problem that could have caused damage or corruption to the operating system, or your computer itself, and therefore needed to STOP.
That’s why technically it’s called a stop error, stop code, or a bug check. They are more indicative of a fatal system crash. For the purpose of standardisation, we will call this a bug check (Bugcheck = BSOD).
So, there are some important considerations to take before continuing:
Arg1: 000000000000000d, Attempt to release quota on a corrupted pool allocation.
Arg2: ffffd401f2b70af0, Address of pool
Arg3: 00000000fffff805, Pool allocation's tag
Arg4: 66d115f10d55df54, Quota process pointer (bad).
PROCESS_NAME: audiodg.exe
MODULE_NAME: FocusriteUSBAudio
IMAGE_NAME: FocusriteUSBAudio.sys -----> Focusrite Thunderbolt USB Audio Driver
BAD_POOL_CALLER
"This indicates that the current thread is making a bad pool request. This can sometimes mean that your program is attempted to free up resources that have already been freed, or don't exist. It can equally mean the pool header itself is corrupted, however less likely. Typically this is at a bad IRQL level or double freeing the same memory allocation, etc."
"This is typically a misbehaving driver, but on some occasions can be memory related. However as this is usually driver related, we highly recommend you view the third party modules section to review current drivers loaded. If you are encountering other hardware issues, you may have to look at hardware diagnosis. - View the third party modules of the report to view which drivers may be misbehaving. - If other hardware issues are present, memtest may be used to verify RAM integrity."
| OSNAME: Windows 10 | OSBUILD: 18362 | OSPLATFORM_TYPE: x64 | OSSERVICEPACK: 267 |
Unable to gather manufacturer
Unable to gather model
Unable to gather Version
Unable to gather version
Unable to gather BIOS release date
Unable to gather processor
Unable to gather voltage
Unable to gather current speed
Unable to gather max speed
If running >1 modules, verify that your RAM modules were bought from the same pack.
| Slot | Size | Speed | Part Number |
|---|---|---|---|
| Memory Slot 1 | Unable to gather RAM information | Unable to gather RAM information | Unable to gather RAM information |
| Memory Slot 2 | Unable to gather RAM information | Unable to gather RAM information | Unable to gather RAM information |
| Memory Slot 3 | Unable to gather RAM information | Unable to gather RAM information | Unable to gather RAM information |
| Memory Slot 4 | Unable to gather RAM information | Unable to gather RAM information | Unable to gather RAM information |
To disable third party modules, use Autoruns (Microsoft Program)
Modules are listed from OLDEST to NEWEST - typically out of drivers should be looked at first.
| 1- ModuleName | Total2- Time Stamp | Modules3- Company | Loaded4- Description | =
|---|---|---|---|
| pwdrvio.sys | 16/06/2009 | Minitool | MiniTool Partition Wizard |
| AsUpIO.sys | 03/08/2010 | ASUS | Asus HW Monitoring Driver |
| AsIO.sys | 24/08/2010 | ASUS | Asus Probe Utility Driver |
| FNETURPX.SYS | 31/05/2012 | ASRock | FNet Turbo HDD USB Driver (ASRock also) |
| lgcoretemp.sys | 09/06/2015 | Logitech | Logitech Gaming Software Driver |
| iwdbus.sys | 08/07/2015 | Intel | WIDI Bus Enumerator Driver - Wireless Display |
| amdgpio3.sys | 14/03/2016 | AMD | AMD GPIO Controller Driver |
| LGVirHid.sys | 13/06/2016 | Logitech | Logitech Gamepanel Virtual HID Device Driver |
| LGJoyXlCore.sys | 13/06/2016 | Logitech | Logitech Joystick Driver |
| LGBusEnum.sys | 13/06/2016 | Logitech | Logitech Keyboard Driver |
| netfilter2.sys | 18/09/2016 | Netfilter | NetFilter SDK TDI Hook Driver |
| IOMap64.sys | 28/04/2017 | ASUS | ASUS Kernel Mode Driver Gpu Tweak |
| FNETHYRAMAS.SYS | 19/05/2017 | FNET Co | Unknown |
| sptd2.sys | 21/03/2018 | Duplex Secure Ltd. | SCSI Pass Through Direct Host |
| nvvhci.sys | 16/08/2018 | NVIDIA | Virtual USB Host Controller driver |
| e1r68x64.sys | 05/10/2018 | Intel | Intel(R) Gigabit Adapter |
| rtwlane01.sys | 18/10/2018 | Realtek | Realtek PCIEWireless LAN PCI-E NIC |
| amdgpio2.sys | 12/11/2018 | AMD | AMD GPIO Controller Driver |
| nvvad64v.sys | 14/03/2019 | NVIDIA | NVIDIA Virtual Audio Driver |
| nvhda64v.sys | 19/03/2019 | NVIDIA | NVIDIA Audio HDMI Driver (nForce Chip) |
| amdpsp.sys | 21/05/2019 | AMD | AMD Chipset Driver |
| AMDPCIDev.sys | 23/05/2019 | AMD | AMD Ryzen OC Utility |
| FocusriteUSBAudio.sys | 19/06/2019 | Focusrite | Focusrite Thunderbolt USB Audio Driver |
| FocusriteUSBMidi.sys | 19/06/2019 | Focusrite | Focusrite USB MIDI Driver |
| FocusriteUSBSwRoot.sys | 19/06/2019 | Focusrite | Focusrite USB Audio Root Driver |
| FocusriteUSB.sys | 19/06/2019 | Focusrite | Focusrite Thunderbolt USB Drivers |
| nvlddmkm.sys | 17/07/2019 | NVIDIA | NVIDIA Video Drivers |
Microsoft (R) Windows Debugger Version 10.0.17763.132 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Mini Kernel Dump File: Only registers and stack trace are available
************* Path validation summary **************
Response Time (ms) Location
Deferred SRV*c:\symbols*https://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:\symbols*https://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 10 Kernel Version 18362 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Kernel base = 0xfffff805`55200000 PsLoadedModuleList = 0xfffff805`55646450
Debug session time: Mon Aug 12 17:43:38.214 2019 (UTC + 1:00)
System Uptime: 0 days 13:18:38.872
Loading Kernel Symbols
...............................................................
................................................................
................................................................
...
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck C2, {d, ffffd401f2b70af0, fffff805, 66d115f10d55df54}
*** WARNING: Unable to verify timestamp for FocusriteUSBAudio.sys
*** ERROR: Module load completed but symbols could not be loaded for FocusriteUSBAudio.sys
Probably caused by : FocusriteUSBAudio.sys ( FocusriteUSBAudio+6d3f )
Followup: MachineOwner
---------
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck C2, {d, ffffd401f2b70af0, fffff805, 66d115f10d55df54}
Probably caused by : FocusriteUSBAudio.sys ( FocusriteUSBAudio+6d3f )
Followup: MachineOwner
---------
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
BAD_POOL_CALLER (c2)
The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 000000000000000d, Attempt to release quota on a corrupted pool allocation.
Arg2: ffffd401f2b70af0, Address of pool
Arg3: 00000000fffff805, Pool allocation's tag
Arg4: 66d115f10d55df54, Quota process pointer (bad).
Debugging Details:
------------------
KEY_VALUES_STRING: 1
STACKHASH_ANALYSIS: 1
TIMELINE_ANALYSIS: 1
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202
DUMP_TYPE: 2
BUGCHECK_P1: d
BUGCHECK_P2: ffffd401f2b70af0
BUGCHECK_P3: fffff805
BUGCHECK_P4: 66d115f10d55df54
BUGCHECK_STR: 0xc2_d
CPU_COUNT: c
CPU_MHZ: d42
CPU_VENDOR: AuthenticAMD
CPU_FAMILY: 17
CPU_MODEL: 8
CPU_STEPPING: 2
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: audiodg.exe
CURRENT_IRQL: 0
ANALYSIS_SESSION_HOST: DESKTOP-CL34DUR
ANALYSIS_SESSION_TIME: 08-08-2020 20:25:04.0257
ANALYSIS_VERSION: 10.0.17763.132 amd64fre
LAST_CONTROL_TRANSFER: from fffff805553f9e2f to fffff805553bfcc0
STACK_TEXT:
ffffce8c`64bb1418 fffff805`553f9e2f : 00000000`000000c2 00000000`0000000d ffffd401`f2b70af0 00000000`fffff805 : nt!KeBugCheckEx
ffffce8c`64bb1420 fffff805`5556d0a9 : 00000000`00000000 00000000`00000000 00000000`00000103 01000000`00100000 : nt!ExFreeHeapPool+0x1b4a0f
ffffce8c`64bb1540 fffff805`5a1e6d3f : 00000000`00000000 ffffd402`0990da00 ffffd401`f93565b0 ffffd402`032cea50 : nt!ExFreePool+0x9
ffffce8c`64bb1570 00000000`00000000 : ffffd402`0990da00 ffffd401`f93565b0 ffffd402`032cea50 ffffd401`f93565b0 : FocusriteUSBAudio+0x6d3f
THREAD_SHA1_HASH_MOD_FUNC: 019990f6c51372f1aefeb6e4933f8f24fb2e30b4
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: fd3cf889fd9a53d1f9ca5101c55b027d87b79f1f
THREAD_SHA1_HASH_MOD: 3118612ae2b09a5f366517fcb5e2eae37c8c6673
FOLLOWUP_IP:
FocusriteUSBAudio+6d3f
fffff805`5a1e6d3f 0f1f440000 nop dword ptr [rax+rax]
FAULT_INSTR_CODE: 441f0f
SYMBOL_STACK_INDEX: 3
SYMBOL_NAME: FocusriteUSBAudio+6d3f
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: FocusriteUSBAudio
IMAGE_NAME: FocusriteUSBAudio.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 5d0a3668
STACK_COMMAND: .thread ; .cxr ; kb
BUCKET_ID_FUNC_OFFSET: 6d3f
FAILURE_BUCKET_ID: 0xc2_d_FocusriteUSBAudio!unknown_function
BUCKET_ID: 0xc2_d_FocusriteUSBAudio!unknown_function
PRIMARY_PROBLEM_CLASS: 0xc2_d_FocusriteUSBAudio!unknown_function
TARGET_TIME: 2019-08-12T16:43:38.000Z
OSBUILD: 18362
OSSERVICEPACK: 267
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 272
PRODUCT_TYPE: 1
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: 2032-02-15 09:16:10
BUILDDATESTAMP_STR: 190318-1202
BUILDLAB_STR: 19h1_release
BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202
ANALYSIS_SESSION_ELAPSED_TIME: 425f
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0xc2_d_focusriteusbaudio!unknown_function
FAILURE_ID_HASH: {2409955b-ba3a-6e9b-fa15-50a4926d27a7}
Followup: MachineOwner
---------
@ win32kfull.sys b90805f6
@ c:\symbols\win32k.pdb\6481EC65B6915B3085536FB3A16A81D11\win32k.pdb 7b83186f
@ cdd.dll 00000000
@ win32kbase.sys 27d22222
@ peauth.sys 18d2c584
@ Ndu.sys 23725908
@ tcpipreg.sys 3451b629
@ srv2.sys fbb27001
@ rassstp.sys 6ec6a1e5
@ NDProxy.sys 193fe713
@ vwifimp.sys 3ae8886d
@ AgileVpn.sys a96aff6d
@ rasl2tp.sys a7aa404e
@ raspptp.sys 54893590
@ raspppoe.sys 053a7d72
@ ndistapi.sys 690d0d05
@ ndiswan.sys fb43c10d
@ WdNisDrv.sys db1d2c05
@ condrv.sys aee79cba
@ LGVirHid.sys 575effa7
@ IOMap64.sys 59031327
@ rdpvideominiport.sys d9035062
@ mrxsmb10.sys 5dda4a77
@ hal.dll 4e924194
@ c:\symbols\ntkrnlmp.pdb\8863D2474828D93C2B99380575254EFE1\ntkrnlmp.pdb 74da155a
@ kd.dll 5a75d524
@ mcupdate_AuthenticAMD.dll f9972f7b
@ werkernel.sys 958e14b2
@ ksecdd.sys a35f28f6
@ msrpc.sys 8e1a4f15
@ tm.sys 2adb549a
@ CLFS.SYS 296cbb1a
@ PSHED.dll b21f9dda
@ BOOTVID.dll 0f301604
@ clipsp.sys 5c90178f
@ FLTMGR.SYS 801a5f11
@ cmimcext.sys c7f022b4
@ ntosext.sys bac877d8
@ CI.dll 4f3651a4
@ cng.sys e87e6e35
@ Wdf01000.sys 116a658a
@ WDFLDR.SYS 3b396780
@ SleepStudyHelper.sys ba6e2346
@ WppRecorder.sys 34a54231
@ acpiex.sys 2b91edb2
@ mssecflt.sys 5f6f3543
@ SgrmAgent.sys f851a195
@ ACPI.sys f6a85421
@ WMILIB.SYS 59021e3d
@ WindowsTrustedRTProxy.sys 514e3023
@ intelpep.sys 8a1b7970
@ WindowsTrustedRT.sys cb95ce3d
@ pcw.sys 6b731527
@ FNETHYRAMAS.SYS 591eb026
@ msisadrv.sys 5e470a0e
@ pci.sys 79450d16
@ vdrvroot.sys 0101bcc6
@ sptd2.sys 5ab2b731
@ pdc.sys 87c34d95
@ CEA.sys f3811107
@ partmgr.sys 89c96ad1
@ spaceport.sys dc82b965
@ volmgr.sys 211cef76
@ volmgrx.sys d6f366b7
@ mountmgr.sys 242db05f
@ storahci.sys 381e77bb
@ storport.sys a692ce5b
@ EhStorClass.sys 526cc202
@ fileinfo.sys 24bbed20
@ Wof.sys 3cb75347
@ WdFilter.sys e9cc4eb5
@ Ntfs.sys d9a3ce82
@ Fs_Rec.sys 49e932ba
@ ndis.sys a6d0fb1e
@ NETIO.SYS e3375155
@ ksecpkg.sys e1e129d5
@ amdpsp.sys 5ce412d9
@ tcpip.sys e48c7759
@ fwpkclnt.sys 58c1e6ed
@ wfplwfs.sys 60902cbb
@ fvevol.sys d4b5a2e7
@ volume.sys a4e9fdfa
@ volsnap.sys 1876f533
@ rdyboost.sys f450ceb3
@ pwdrvio.sys 4a36f8d1
@ mup.sys 565e0311
@ iorate.sys 18d52dda
@ disk.sys 384fefed
@ CLASSPNP.SYS 09ed6e49
@ dxgkrnl.sys 57932dae
@ watchdog.sys 21474799
@ BasicDisplay.sys 4e6e05e1
@ BasicRender.sys 82a93228
@ Npfs.SYS b03ecfd3
@ Msfs.SYS 91fe0ff4
@ crashdmp.sys 2985cb13
@ mrxsmb20.sys 2a968ecc
@ srvnet.sys 220ab43d
@ cdrom.sys 9f6b0b7b
@ filecrypt.sys 4ead73c1
@ tbs.sys 965bac31
@ Null.SYS e822087b
@ Beep.SYS 528ec21a
@ FNETURPX.SYS 4fc6dedf
@ tdx.sys 0a1f3dc4
@ afd.sys b88dd13e
@ vwififlt.sys 39396289
@ pacer.sys e7276bde
@ netbios.sys b37fd2e9
@ rdbss.sys bce0ed0a
@ csc.sys b2d84c51
@ nsiproxy.sys 528da18a
@ npsvctrig.sys 0e7ac006
@ c:\symbols\mssmbios.pdb\7CE0C1D2DD53B809A668DE8F5F91012E1\mssmbios.pdb e6dc521d
@ gpuenergydrv.sys 0cc24294
@ TDI.SYS 894065a0
@ netfilter2.sys 57dde556
@ netbt.sys 113d2a22
@ afunix.sys 9d6c12c4
@ dfsc.sys fabe3f7d
@ bam.sys 22198778
@ AsUpIO.sys 4c57835f
@ AsIO.sys 4c7325fe
@ Vid.sys bde3e73c
@ winhvr.sys 5eb9ff62
@ CompositeBus.sys f050d616
@ kdnic.sys 1ff5f7f5
@ umbus.sys 3104a4ad
@ wmiacpi.sys af7efce5
@ USBXHCI.SYS 951b0a79
@ ucx01000.sys 04268533
@ e1r68x64.sys 5bb7c8fd
@ nwifi.sys 4cb3ab94
@ HTTP.sys f709630d
@ mpsdrv.sys 7d5af2f0
@ mrxsmb.sys bacc3e1c
@ mmcss.sys 3ee4136d
@ ahcache.sys a8473be2
@ FocusriteUSBSwRoot.sys 5d0a367f
@ wdiwifi.sys fa346e3d
@ vwifibus.sys 4f3b1cde
@ LGJoyXlCore.sys 575effaa
@ rdpbus.sys 4e9899f8
@ UsbHub3.sys d4267d67
@ USBD.SYS cd63ce9d
@ nvhda64v.sys 5c90747d
@ HdAudio.sys 9f3a3dc3
@ FocusriteUSB.sys 5d0a368b
@ usbccgp.sys 5d2af1d1
@ hidusb.sys 7b9189fe
@ HIDCLASS.SYS d4d0dee6
@ HIDPARSE.SYS 0d56f932
@ kbdhid.sys 4cf68ca7
@ kbdclass.sys 0b474226
@ mouhid.sys a140c187
@ mouclass.sys 4a22ffb8
@ FocusriteUSBAudio.sys 5d0a3668
@ FocusriteUSBMidi.sys 5d0a366d
@ dxgmms2.sys 25617a1c
@ monitor.sys 93f54fb5
@ luafv.sys 08a8e82a
@ wcifs.sys 616ec3aa
@ cldflt.sys 0cf2c7cf
@ storqosflt.sys d77c69c8
@ lltdio.sys 707e9308
@ mslldp.sys 15c3108a
@ rspndr.sys ed98d1ee
@ wanarp.sys 1bd57cfb
@ ndisuio.sys 38fd20ee
@ dump_diskdump.sys 5cc3d020
@ dump_storahci.sys 381e77bb
@ dump_dumpfve.sys 4cb0b85e
@ lgcoretemp.sys 557719ba
@ rtwlane01.sys 5bc825f0
@ winquic.sys d60f7863
@ bowser.sys d37f2e35
@ ks.sys 1f5fe6fb
@ AMDPCIDev.sys 5ce64695
@ serial.sys b6549b39
@ serenum.sys 0b8b1db3
@ amdppm.sys dd8872d0
@ amdgpio2.sys 5be94cbf
@ msgpioclx.sys 764cde46
@ amdgpio3.sys 56e69038
@ nvvad64v.sys 5c8a17c8
@ ksthunk.sys 15502221
@ nvvhci.sys 5b75d812
@ NdisVirtualBus.sys d217410a
@ swenum.sys c4d73525
@ iwdbus.sys 559da169
@ LGBusEnum.sys 575effac
@ nvlddmkm.sys 5d2f8d61
@ HDAudBus.sys aecd2958
@ portcls.sys d4f15bf0
@ drmk.sys a3e06fb0
# Child-SP RetAddr : Args to Child : Call Site
00 ffffce8c`64bb1418 fffff805`553f9e2f : 00000000`000000c2 00000000`0000000d ffffd401`f2b70af0 00000000`fffff805 : nt!KeBugCheckEx
01 ffffce8c`64bb1420 fffff805`5556d0a9 : 00000000`00000000 00000000`00000000 00000000`00000103 01000000`00100000 : nt!ExFreeHeapPool+0x1b4a0f
02 ffffce8c`64bb1540 fffff805`5a1e6d3f : 00000000`00000000 ffffd402`0990da00 ffffd401`f93565b0 ffffd402`032cea50 : nt!ExFreePool+0x9
03 ffffce8c`64bb1570 00000000`00000000 : ffffd402`0990da00 ffffd401`f93565b0 ffffd402`032cea50 ffffd401`f93565b0 : FocusriteUSBAudio+0x6d3f
sysinfo: could not find necessary interfaces.
sysinfo: note that mssmbios.sys must be loaded (XPSP2+).
sysinfo: could not find necessary interfaces.
sysinfo: note that mssmbios.sys must be loaded (XPSP2+).
Bugcheck code 000000C2
Arguments 00000000`0000000d ffffd401`f2b70af0 00000000`fffff805 66d115f1`0d55df54
No additional commands run in this instance